Windows Problem Steps Recorder

While troubleshooting it is often helpful to visualize the issue as well as the steps taken which lead to it. When creating a set of troubleshooting files, it is recommended to create a series of screenshots while reproducing the issue.

Current versions of Windows contain the tool psr.exe (Problem Steps Recorder) out-of-the-box which can be used to create a series of screenshots:

1. Open the Windows start menu
2. Enter psr.exe into the search field
3. Choose psr.exe from the result list to start the tool
4. Click on: Start Record
5. Reproduce the issue
   • psr.exe will automatically take a screenshot whenever a mouse button or the keyboard is used
   • If it would be helpful to add additional comments for a certain step, click on the Add Comment button
6. Once the issue has been reproduced click on: Stop Record
7. Enter a file name and save the recording to disk
8. Provide the saved file to Technical Support